T1 Support Specialist

About the Role

As a T1 Support Specialist in StormGeo, you will provide first-level technical support to clients and vessels to ensure proper usage of StormGeo products and services. The overall responsibility of the T1 Support This role operates on rotating shifts to provide support for our global clients, ensuring they receive assistance whenever needed.

Main Responsibilities

• T1 case analyses, consultation, and escalation.
• Support problem tracking in databases, servers, and 3rd party systems.
• Close co-operation with T2, Products and R&D team.
• Technical maintenance overview of the systems (version spread, usage, etc.).
• Involvement in customer and co-workers training on a global scale.
• Suggest performance improvements for the products and services.
• Assisting with the installations and product/services setups.
• Maintaining a knowledge base of generic cases and solutions.

Core Requirements

• Minimum a B. S. in an Earth or Physical Science, Computer Science, I.T., or Mathematic related field 
• Prior experience in a Technical Support environment is a plus.
• Prior experience with Navigational Systems, database CRM systems, or equivalent, Windows-based platforms.
• Excellent multitasking and organizational skills with an ability to work unsupervised.
• Excellent written and oral communication skills with an emphasis on effective communication with customers, team members, and management.
• Monitoring and following the procedures and suggesting implementations to raise the quality of the products and services.
• Experience working with APIs is an advantage.

Company Offers 

• Global mission - Every day, we enable our clients to navigate a changing environment by unlocking the value of data 
• Smart, creative, and innovative environment, where you'll work alongside a talented and supportive team of professionals 
• International development opportunities to support your professional growth 

If you're a skilled T1 Support Specialist with a passion for making change and a desire to work with a dynamic and supportive team, apply now to join StormGeo!

We welcome you to apply for this position, even if your experience doesn't perfectly align with the job requirements. Your skills and enthusiasm will be valued and could make you a standout candidate, even if your career has followed an unconventional path. At StormGeo, we value diverse perspectives and individuals who think critically and are willing to challenge assumptions. We encourage candidates from all backgrounds, communities, and industries to apply.

Come join us!

How to Apply: To apply for the position, kindly utilize the provided application link. It's important to note that applications and CVs submitted via email will not be considered. We will be reaching out to suitable candidates continuously, so we encourage you to submit your application promptly if you are keenly interested.