Customer Support Specialist


Mumbai, India


Full time

Join the Bunker Revolution at StormGeo! 

With less than 6 months in the market, our Bunker Management Solution client base is fast growing. We are therefore seeking a dedicated Customer Support Specialist to join our bunker team, focusing on our innovative bunker solutions. This role is pivotal in ensuring our clients receive top-notch support, helping them optimize their bunker planning and procurement processes as well as being our clients' link to our development team. 

About the Role 

Join our team as a Customer Support Specialist and become the vital link for our valued bunker clients. In this role, you'll provide specialized support for our industry-leading bunker products, acting as the trusted day-to-day point of contact for our clients. Your mission will be to ensure their needs are met with efficiency and excellence.

This dynamic position offers the opportunity to seamlessly process and integrate client information, deliver exceptional product support and training, and manage key administrative tasks related to bunker services. If you're passionate about delivering top-notch customer service and thrive in a fast-paced environment, we want to hear from you!  

The preferred location is Mumbai, with Athens also being considered. Elevate your career with us and make a meaningful impact in the bunker services industry! 

Main Responsibilities 
  • Daily client interaction and support
  • Respond to and manage incoming client communications.
  • Serve as the primary day-to-day contact person for our bunker clients, ensuring timely and effective communication.
  • Process client requests and administrative tasks as needed.
  • Assist with input and manage bunker data from applications and client submissions.
  • Assist in maintaining and ensuring the quality control of client data and daily performance metrics.
  • Collaborate with internal teams to enhance client support and product offerings.
  • Provide training and support to new and existing clients, ensuring a smooth onboarding process.
  • Contribute to the improvement of support processes and documentation.
  • Build and maintain strong relationships with clients to foster loyalty and repeat business.
  • Conduct follow-up calls and surveys to gauge customer satisfaction and identify areas for improvement.
  • Collaborate with sales and development teams to enhance customer engagement strategies. 

Core Requirements 
  • It is crucial to have at least 5 years of bunker procurement experience as well as great industry knowledge.
  • It is a plus if you have knowledge about the digitalization of the bunker industry as well as knowledge about future fuels and regulations.
  • Strong attention to detail and data entry accuracy.
  • Ability to thrive in a flexible work environment.
  • Solid verbal and written communication skills in English.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and a proactive approach to client issues.
  • Actively take part in the bunker road-map development and client satification rate. 
What We Offer 
  • A global and continuously expanding international business culture.
  • A diverse, dynamic, and highly skilled working environment.
  • International development opportunities to support your professional growth.
  • A hybrid work model.

We welcome you to apply for this position, even if your experience doesn't perfectly align with the job requirements. Your skills and enthusiasm will be valued and could make you a standout candidate, particularly if your career has followed an unconventional path. At Stormgeo, we value diverse perspectives and individuals who think critically and are willing to challenge assumptions. StormGeo has a stimulating international working environment.

Diversity in the workplace is essential to StormGeo and we encourage candidates from all backgrounds, communities, and industries to apply. We have a dynamic international working environment where we challenge, encourage, and support each other. Salary is by agreement, and we give flexible working hours where possible. StormGeo is committed to diversity and offers family-friendly policies.

How to Apply

To apply for the position, kindly utilize the provided application link. It's important to note that applications and CVs submitted via email will not be considered. We will be reaching out to suitable candidates continuously, so we encourage you to submit your application promptly if you are keenly interested.

About StormGeo

StormGeo is a global provider of weather intelligence and decision support services, with leading solutions for shipping, oil and gas, renewable energies, utilities, other onshore industries, and aviation. Our cutting-edge software solutions and services help clients manage risk, optimize performance, reduce costs, and increase revenues, deploying the latest technologies.

StormGeo has more than 650 employees in 26 offices across the world. Our employees are skilled, dedicated, and comprise a wonderful international team. We firmly believe that together, we can best support our global approach to “navigate tomorrow – today”.

Since June 2021, StormGeo has been part of the Alfa Laval Group. Alfa Laval has a strong reputation for going the extra mile to overcome the toughest challenges. Our shared goal is to accelerate success for our customers, our people, and our planet. We strongly believe that curiosity is the spark behind great ideas. And great ideas drive progress.

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We are always on the lookout for talented, ambitious people to join our team!

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